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Hp Recovery Disc Error 1002

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These tests may need to be run more than once. Make sure you have the correct recovery discs by following these steps: Get the Software Build ID number for your desktop computer: For computers still able to open into Windows, press For more information about how to find and update the firmware for your HP or Compaq computer, refer to the HP support document Downloading or Updating Software and Drivers for HP You can also use available CD and DVD drive cleaning kits to clean the laser reading lens of the CD or DVD drive. have a peek here

HP and Compaq computers with Windows 8 hold recovery software on a recovery partition of the hard drive. Privacy Policy © Copyright 2016 HP Development Company, L.P. The hard disk quick check begins. These are not the correct recovery discs This error can occur due to the following conditions: Using the wrong recovery discs, such as those that were created or ordered for another

The System Recovery Media Does Not Support This Computer Hp

If so, you must install a new operating system or replace the motherboard with an original type. Wipe from the center of the disc to the outside edge. Then press Enter. Learn How to Post and More  Community News  Best of the Community Blog  Notebooks Notebook Operating System and Recovery  Notebook Boot and Lockup  Notebook Wireless and Networking  Notebook Audio  Notebook Video,

  • Figure : Hardware Diagnostic Tools progress bar The main window is visible after the initial collection step.
  • Figure : Boot Order menu on notebook computers Your computer will now automatically boot to the recovery media in the USB drive when it is turned on.
  • Figure : Select the CD/DVD drive to test Insert a supported non-blank disc, close the disc tray, and then click Next.
  • I've already spent money I did not have on the new hard drive and now I'm worrying that it was for naught.
  • Figure : HP Recovery Manager main screen HP Recovery Manager Fall 2014 and later Under Help, click Minimized Image Recovery.
  • This prevents possible data loss on the additional drive.
  • Press the Esc key repeatedly, about once every second, until the Startup Menu opens.

Click Extensive Check. After inserting Disc 2, the prompt to insert disc 2 displays again. Reply 0 0 gdirty Teacher Posts: 83 Member Since: ‎12-18-2008 Message 6 of 20 (47,810 Views) Report Inappropriate Content Re: Recovery Error Code 1002 Options Mark as New Bookmark Subscribe Subscribe Hp Recovery Manager Not Working Windows 8 These types of kits use special chemicals that bond to the surface of the disc and fill in the scratches.

After the error message displays, turn off the computer.2. Figure : Selecting Disable note: You can back up your files to a CD, DVD, or an external hard drive. Z7_3054ICK0KGTE30AQO5O3KA30N0 hp-concentra-wrapper-portlet Actions ${title} Loading... http://support.hp.com/us-en/document/c01868346 To correct this error, obtain the correct recovery discs from HP.

Figure : Sticker with the Software Build ID highlighted Compare the Software Build number to the build number on the recovery discs, and do the following: If the Software Build number Hp Pavilion Windows Vista Desktop A "No system partition found" message displays The following error message occurs while using the Recovery Manager: No system partition found. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the media inserted. You can use HP Hardware Diagnostics to run a CD/DVD drive data test.

Hp Recovery Manager Windows 7 Not Working

Click Storage, and then click Hard Drive. Read More Here For more information about the different system recovery methods, refer to Performing an HP System Recovery (Windows 7). The System Recovery Media Does Not Support This Computer Hp caution: If additional hard drives are connected to the computer, for example an HP Media Drive, disconnect the data and power cables from the back of the extra drive before performing Hp System Recovery Not Working Troubleshooting a recovery started from CD or DVD The following sections describe how to troubleshoot a recovery started from CD or DVD.

Look for the build number information on the lower, right corner of the Windows desktop. navigate here Figure : Boot device selection screen Clean or repair the disc, and insert it into the computer again to see if the drive recognizes the disc. If you do not have recovery discs, they can also be purchased from HP Support. When given the choice, choose to continue without a backup. Hp Windows Vista Laptop

If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes. Showing results for  Search instead for  Do you mean  or Post new question Post new question Question Reply Topic Options Subscribe Mark Topic as New Mark Topic as Read Float this Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. http://domcached.com/hp-recovery/hp-recovery-disc-not-working.html WHAT DO I DO???!?!?!?!?!

note: Do not disconnect the monitor, keyboard, mouse, or power cord. Hp Recovery Manager Not Working Windows 10 note: You can purchase disc repair kits at electronic stores or stores that sell DVD movies. I guess it's their call but if the already ordered recovery media will not fix the problem then I guess I shall have to piss off my client more by telling

Wipe from the center of the disc to the outside edge.

When this happens, Contact HP Customer Support, as the computer might require service or hard drive replacement. Follow the on-screen instructions if the hard drive check fails. Remove media from internal drives. Hp Recovery Manager Failed Choose the section that applies to your situation.

I will definitely write a note on the laptop telling them to install it!Because they clearly have no clue how to resolve it........ Turn on the computer, and then immediately press the F11 key repeatedly, about once every second, until Recovery Manager opens. If this screen is displayed, see the Basic hardware diagnostic tests section of Testing the hard drive for problems. this contact form Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes.

Under I need help immediately, click System Recovery. Disc repair kits can be purchased at electronic stores or stores that sell DVD movies. Recovery Manager comes pre-installed on HP computers running Windows 7. After system recovery is complete, restore files from the external hard disk drive. ...an HP employee just trying to help where I can, but not speaking on behalf of HP.

Navigate to the Diagnostics tab using the arrow keys on your keyboard, and run the hard drive diagnostic. Figure : Hardware Diagnostic Tools window From this window, select which areas of your computer to test. If it is, reinsert the disc. Try copying all the files from the disc to a directory on a hard drive (using any computer).

HP Recovery Manager Summer 2014 and earlier Under I need immediate help, click Minimized Image Recovery. The important thing to note, and you may not have any devices connected to it, is that only the AC adapter needs to be connected to the notebook during the recovery. Following the Hardware Diagnostic steps listed in this section might help resolve the following errors: Error 0x1002: Cannot extract the archive Error 0x1003: Cannot create a folder Error 0x1004: Cannot copy Ask the community!

Recovery process freezes when using recovery discs If the recovery process stops responding during a recovery from discs, check the following: Clean the discs with disc cleaner or scratch filler and A "Cannot extract the archive" message displays The following error message appears while recovering the computer from recovery discs: Cannot extract the archive. team that the issue is caused by the DMI error. When recovery starts, continue using the steps to complete recovery.

I have contacted HP Support again but they have not come up with a solution.Checking through HP Business Support Forums, I have found that there are customers/users who have also experienced Select Advanced Options, and then select System Recovery. Troubleshooting a recovery started from the hard drive The following sections describe how to troubleshoot a recovery started from the hard drive. For example, Disc 1 has completed and a message displays asking to insert Disc 2.

Use a storage device that is larger than the size of the source files, but not larger than 32GB. Click My Computer. Clean the discs with a soft, clean, lint-free cloth dampened with distilled water. Turn on the computer and remove media from internal drives.